Brytor International Moving

I have trusted Brytor as they are highly recommended by my friend. I chose them for the move from Canada to US. The cost is high but I went ahead with them to put my mind in peace for this stressful relocation with a trust that they will take care of everything.

My Furnitures arrived seriously damaged. Very poor quality of packaging, most of them just covered by a thin layer of plastic. Furniture placed upside down and caused serious scratches. Scratches, lost of pieces on edges, dents...The delivery crew said sorry to me and explained this is all due to the terrible packaging!

I raised this to Brytor and my case was quickly closed. I was blamed by Brytor that I don't have insurance coverage. The fact is, Brytor didn't even mention this at all for the entire time and I assumed that the shipment is expected to deliver at full value. In addition, the damage caused by poor packaging, should that not be taken care by Brytor?

Brytor claim team responded very fast and closed my case with nothing...!!!

Move size: 4 Bedroom Home Service cost: $15000

I paid Brytor to ship a 1 bedroom apartment from the United States to Canada. They provided an initial estimate of $3,100 USD. I paid this before they arrived for the pickup. During the pickup, I asked them to take some extra items that were not in my estimate. I paid an additional $700 USD, which I felt was reasonable. My items arrived in Canada in a few weeks and I completed customs acceptance. One month from the initial pickup, they delivered my items and there was no significant damage.

Overall I was satisfied and would recommend people consider this service.

Move size: 1 Bedroom Home Service cost: $3800

Packers did a great job but there it ends. The rest of our experience has been a nightmare. We left Canada to return to the UK as my mum was unwell. Once we had left we were advised that our shipment volume was 35% more than estimated and that they wouldn't arrange a container till we paid. They would not justify the several different measures and costs they sent us. We felt we had no choice but to pay as they had everything we owned including paintings by my late father. They then reminded us about insurance but sent no policy. Final straw was they said we hadn't given them a destination till after they packed though we sent proof that we sent it early the month before. This was followed by the appointment of an English partner six hours from here who charged us £750 more to deliver our possessions stating this was because they could not get a 40 foot container to the door so we needed to pay for trucks. How many addresses can a 40ft container easily park outside without causing chaos. The men who delivered our things were generally rude and moany. We challenged this extra charge but were advised by a manager to pay then raise a claim. They didn't respond fully to our complaint and only partly did so when we complained to a central body. We experienced poor Comms with emails about us sent to us in error and emails about other customers also sent to us despite my flagging this breach. I initially wrote a glowing review as the packers were great but for the first time in my life l took it down. Again writing a negative review is a first for me but this has really upset us and cost us a lot of money beyond the initial quote. An awful experience at an already stressful time. To avoid. Wish we had read the reviews more widely. Seen other examples of excessive charging.

Move size: 3 Bedroom Home Service cost: £10000

We should have read more reviews before we agreed to contract with Brytor, we would have avoided all the misery and extra 'costs' that followed for our trans Atlantic move.

Initial experiences through the planning and packing activities were good. However, the moment they had all of our possessions and we flew out of Canada, the problems started.  We were told the volume of our possessions was 35% higher than estimated driving our costs up in proportion.   We challenged the number, and they could not and would not justify it, they even offered a detailed breakdown of a 10% increase but insisted we pay 35% more.  They refused to discuss and frequently stopped communicating.  1 month after we left, we 'settled' by paying an additional 20% to release our possessions.   We felt like we had paid a ransom demand.  We chose to buy transit insurance but struggled to get any details of what it covered or even confirmation that we were insured, 8 weeks after packing, our container was shipped to the UK.   At this point, we were told that there would be additional costs to deliver our possessions, as the quote assumed a truck could deliver the 40ft container directly to our front door.  We had never been asked about this or had this explained. It was unreasonable to make this assumption, however true to form Brytor accepted no responsibility for the issue and made us pay a large sum of money before they would collect it from the port. It was made clear that if we didn't pay we would be charged storage at the port on a daily rate.  We paid, as we had no choice, and our items were delivered by an inadequate team who constantly complained (too cold, too wet, too much stuff, too heavy etc).  I ended up carrying a lot of the items myself.

We got our stuff eventually, after a slow and painful process, with costs that grew significantly,  no meaningful customer service and very poor communication.   We made a formal complaint afterwards, but unsurprisingly, it was dismissed. Looking at other reviews, we are far from alone, and our experience is far from the worst. Avoid.

Move size: 4 Bedroom Home Service cost: $17000

If a bunch of dishonest and vindictive people got together to run a business, that'll be the team at Brytor International movers. A year after we unfortunately enlisted their services to ship our belongings from Europe, we're still recovering from the unfortunate circumstances they created, including the loss and damage of our property and no responsibility being taken beyond a passive-aggressive "go to hell" message from them every single time. They delayed delivery of our belongings by several weeks without ANY ONE taking responsibility or explaining to us until, out of great worry, we followed up several times to have anyone account for our belongings and give a nee delivery date. It finally arrived after 8 months of contracting them with a lot of items either missing or damaged. They'd told us during the painfully prolonged process of agitating the dishonest additional charges they levied after thier inept team picked up our belongings. They threatened to destroy our belongings and kept very true to that "promise", and although we had insurance on the shipment, we were told to go figure. These are the ABSOLUTE WORST set of garbage people that are well trained in dishonesty and a very clear lack of integrity or empathy. The only way I envision getting them taking any kind of responsibility is by going through the legal process, which we intend to do, as no one should ever have to deal with the clear lack of accountability and honest working standards.

Move size: Partial Move Service cost: $10000

After extensive research and then at the recommendation of our realtor, we contracted with Brytor to move our household effects and one car to Nanaimo, B.C. from Ottawa in May 2022. We were quote "approximately 10 days" but it took literally a month wityh all sorts of excuses about a shortage of railcars, etc. The packers in Ottawa were great, as were the unpackers in Nanaimo. Per the contract, I had to go over to the mainland to pick up my wife's car, which was in nice shape, so no issues there. However, our household effects evidently were handled by two other movers after they arrived in Vancouver and the final delivery was OK. In the meantime, having worn our our welcome with some long-time friends (also from Ottawa), we eventually moved into a hotel at our expense before deciding, because of traffic noise, to move to your empty house with sleeping bags for about a week before our stuff arrived. There were some furniture dings and a broken flatscreen TV. Despite having opted for Brytor's top-line insurance (about $3K), they offered us $50 for our inconvenience - which added insult to injury. Some friends suggested we go to small claims court but we opted not to because of the time involved and with little or no chance of winning any suit. This review is our only revenge which, 2.5 years later, is obviously being served cold. I would not recommend Bryton, despite its pleasant agents in Ottawa, to move a barrel of household trash to the dump.

Move size: 4 Bedroom Home Service cost: $13430